Shipping Policy

2. Order Processing

Orders are typically processed after payment authorization is completed. Processing time may vary due to order volume, verification steps, inventory availability, or operational closures (e.g., weekends/holidays).

• Order confirmation may be provided after checkout.
• Once fulfilled, shipment details may be provided (when available).

3. Shipping Methods & Carriers

Available shipping methods and carriers may change over time. At checkout, the Site may display applicable shipping options and costs based on your location.

Carrier selection, routing, and service level may be adjusted when needed to complete delivery efficiently.

4. Shipping Costs

Shipping fees (if applicable) are calculated at checkout unless otherwise stated. Fees may vary by destination, weight, packaging requirements, and carrier rate changes.

5. Delivery Estimates

Any delivery estimates shown on the Site are provided for convenience and are not guaranteed. Actual delivery timing may be affected by carrier delays, weather events, service disruptions, address issues, or customs procedures (if applicable).

6. Tracking

If tracking is available for your shipment, it may be provided after fulfillment. Tracking status updates are controlled by the carrier and may not update in real time.

7. Address Accuracy

You are responsible for providing accurate and complete shipping information at checkout. If an address is incomplete or incorrect, delivery may be delayed or returned.

• Verify street address, unit/suite number, city, state/province, postal code, and country.
• Orders returned due to address errors may require reshipment fees (where permitted).

8. Undeliverable or Returned Shipments

If a shipment is returned as undeliverable, we may contact you (where possible) to confirm updated delivery details. Additional shipping fees may apply for reshipment, subject to applicable law and operational policy.

9. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, appears missing items, or you believe you received an incorrect shipment, please notify support promptly with order details and clear photos of the package (where relevant).

10. Shipping Protection

Complete Shipping Protection is an optional add-on, automatically included in your cart for a fee of $1.99 per order. You may remove it at any time before completing checkout by deleting it from your cart. What it covers: Orders that include Shipping Protection are eligible for a free replacement or store credit if the package is: • Lost in transit (confirmed by the carrier as undeliverable or missing after [X] business days past the estimated delivery date) • Damaged in transit (visible damage to package or contents upon arrival) • Marked as delivered by the carrier but not received, subject to review What it does not cover: • Orders without Shipping Protection added at checkout • Delays that do not result in loss (the package is still in transit) • Incorrect shipping address provided by the customer • Theft after confirmed delivery to a correct address, beyond one claim per customer per 1 year period, at our discretion • Orders shipped to freight forwarders or international destinations, if applicable How to file a claim: Claims must be submitted within 2 days of the estimated delivery date, or 2 days of the marked delivery date for “delivered but not received” claims, by contacting [support email/method]. We may request confirmation of the shipping address and, where applicable, a police report or carrier claim number for high-value or repeated claims. Resolution: Approved claims will be resolved via a free reshipment of the original order or store credit of equal value, at our discretion. Shipping Protection fees are non-refundable once an order has shipped, regardless of whether a claim is filed. Limits: We reserve the right to limit, deny, or investigate claims that appear fraudulent, repetitive, or inconsistent with normal shipping patterns.

11. Changes & Updates

We may update this Shipping Policy from time to time. Updates will be posted on this page and become effective when published.